AUDIO VISUAL GURUS

RETURN AND REFUND POLICY

 

WARRANTY RETURN

All products purchased through the Audio Visual Gurus online store in South Africa carry a minimum 6 month warranty unless these items are part of our demo stock listings. Warranty returns will require you to get the goods back to us at your expense and time.

In accordance with the terms of the CPA of 2008, assuming you qualify as a consumer, then all of our goods sold to you are sold with an implied warranty of quality against any defects for six months of normal household or business use, from the time we supplied the goods.

We will replace, repair, or refund the price of any faulty products that you return to us during the 6-month mandatory period with the exception of demo stock.

All products will be inspected on arrival to confirm fault.

Please ensure your item is packaged securely and insured against any loss/damage or theft in transit.

We will notify you once we have received your return.

Once the goods have been inspected, if any misuse of negligence has been found, we will notify you and this may prevent us from issuing you part / full refund or replacement.

If you have opted for a refund, this will be processed to your original payment method unless you have requested otherwise, within 14 calendar days of receipt of your return. Please allow up to 21 calendar days for Credit Card refunds to reflect depending on your bank.

 

CHANGED OF MIND RETURN

You (the customer) will have 7 days from the date of receipt of your goods to return a product to us for any reason you might have. This is in line with Section 44 of the ECT Act.

Returning of products purchased with us will be for your own expense. You will also be required to organise the necessary means to get the goods back to us i.e. Courier, Delivery by yourself or Post Services.

We require all products to be returned in new condition with all packaging intact. Handling fees can be applied if any of the conditions are not met.

Refunds are processed within 14 calendar days of Audio Visual Gurus confirming approval of your refund to you in writing.

 

Please feel free to contact us should you require any further information info@avgurus.co.za

 

Audio Visual Gurus is a preferred supplier of luxury home theatre installations to ensure that you get the very best service and products from start to finish of your project and once the project is done – we offer you after sales support to ensure you remain completely satisfied with the solutions we have provided you.